Member Login Portal
Is shuttle service provided from the airport?
CSTE and its group block hotels do not provide shuttle service to and from the airport. Information regarding ground transportation is available at https://www.csteconference.org/index.php/attend-custom/.
Is shuttle service provided to the meeting location?
CSTE does not provide shuttle service between hotels in the group block. All hotels in the group block are within walking distance to the main meeting location at the Hyatt Regency Seattle.
How do I make my hotel reservation?
Hotel accommodations can only be secured at a group block hotel after registering for the conference. Attendees may register online by credit card or check. Please see registration deadlines for guidelines on check payments. Hotels will not accept reservation directly. Early registration and hotel reservations should be made as soon as possible, as reservations are made on a first-come, first-served basis. After your registration is complete, attendees will have access to a direct link to make hotel accommodations online or may contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].
What if I am not registering by credit card and want to secure a hotel reservation?
CSTE will accept check payments for registration online. Check payments must be received at the CSTE National Office within 30 days from online registration. All check payments must be postmarked by June 1, 2020 or the attendee will be required to bring the check and register on site at the conference.
What if I register for the conference and then want to make a hotel reservation later?
Use the link in your registration confirmation email to access your Passkey’s GroupMAX System link or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].
How many rooms can I reserve at one time?
You may only make one reservation using your Passkey’s GroupMAX System link. For multiple reservations, contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].
How do I know what hotels are available?
Through your Passkey GroupMAX System link, attendees can search by all hotels or hotels with available rooms. You may also search hotels by list or map location and can include filters for amenities.
What if the hotel I want is no longer available?
All hotel rooms are available on a first-come, first-served basis.
How do I make a change or cancel my hotel reservation?
Reservations can be changed online using the link found in your hotel reservation confirmation email or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected]. You will need your acknowledgement number or hotel conference number. Passkey’s GroupMAX System and Orchid Events will not process any reservation modifications, cancellations or requests after June 22, 2020. After this date, attendees must contact their selected hotel directly.
What is the deadline for making a hotel reservation?
The deadline for group rate reservation is June 5, 2020. However, if the group block sells out for any or all nights of the conference prior to the deadline, then the group rate may no longer be available. The hotel may also sell out even after our group block sells out.
What if I don’t receive a Passkey GroupMAX system email?
Please check your spam folder or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].
Who do I contact if I have questions about the Passkey GroupMAX system?
Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].
What is the hotel parking fee at the main meeting location?
Parking fees vary by hotel and attendees should verify rates that their selected hotel. Parking information is available at https://www.hyatt.com/en-US/hotel/washington/hyatt-regency-seattle/sears/maps-parking-transportation.
What is the fee for internet access at the hotels?
CSTE provides complimentary in-room internet access to all attendees in the group block.
Is a fitness center provided and what are the other hotel amenities?
Complimentary access to the hotel fitness center is available to attendees in the group block.
Do presenting authors pay for registration?
All presenting authors are required to pay applicable registration fees. CSTE does not provide a travel allowance or honorarium for presenting authors attending the conference.
Can I pay for a large group and if so how?
Yes, contact Shundra Clinton at [email protected] for the appropriate form and additional instructions.
Can I pay by check?
Yes, attendees may register online by check. Check payment must be received at the CSTE National Office within 30 days from online registration. All check payments must be postmarked by June 1, 2020 or the attendee will be required to bring the check and register on site at the conference. For additional information, contact Shundra Clinton at [email protected].
I need to print an invoice for my accounting department, how do I retrieve one?
Contact Shundra Clinton at [email protected] to request an invoice.
What’s the refund policy?
Please refer to our Payment/Cancellation Policy at insert link to information on registration page.
Are meals included in the cost of registration?
Breakfast, lunch or dinner are not provided as part of registration fees. Any reception with food is intended to be light hors d’oeuvres or desserts only and not a meal substitute. CSTE will provide a morning beverage refreshment and afternoon snack from Sunday through Wednesday.
Can I pay for registration by purchase order?
No, purchase orders are not accepted.
When is the Early-Bird deadline for registration?
Wednesday, May 13, 2020. Registration must be completed on-line by 11:59 PM Eastern that date.
What if I forgot my registration password?
Attendees who have registered for a previous CSTE conference will have a saved contact profile. If you forgot your password, click on the link for “forgot password” and it will be e-mailed to you. You will need the e-mail address previously used for registration. If you forgot or changed your e-mail address, then begin a new registration.
What If I am registering my supervisor and do not know their password?
Begin a new registration. Or, if you have access to their e-mail then use the “forgot password” link.
Why can’t CSTE enter my registration if paying by credit card?
For security and to maintain PCI compliance, CSTE staff cannot accept credit card payment by e-mail, fax, chat or any other unsecure means.
How do I add a banquet ticket to my registration?
If you have already registered for the conference, you may “modify” your registration by clicking on the following link insert registration link. First, check off “Existing Registration” and enter your e-mail address. Second, enter your password. If you forgot your password, click on the link for “forgot password” and it will be e-mailed to you. Third, select the “make changes” option then add a banquet ticket to the appropriate area and pay by credit card.
What if I can’t pay for membership, banquet, t-shirts or other items on my agency credit card?
Registrants who need to pay separately for CSTE membership, t-shirt(s), banquet or guest fees, should first register for the conference and pay using their agency’s credit card and then modify registration to include items not covered using a different credit card.
Will I receive a confirmation of my registration?
If you register online, a confirmation of your registration will be sent to you via email immediately upon registering on-line. If you do not receive confirmation email with 24-hours, please do not hesitate to contact the CSTE National Office at (770) 458-3811.
Are name badges mailed?
Name badges are not mailed but available for pick up at the registration desk. Please see registration desk hours found on the preliminary agenda, then the online agenda and app once announced in May 2020.
How do I register if I am a member of the press?
Professional editorial staff (including photographers and camera crews) of print, online, and broadcast media interested in obtaining a press registration should contact Jeremy Arieh, Director of Communications at [email protected].
Where does onsite registration and check-in take place?
Onsite registration and check-in take place at the Hyatt Regency Seattle starting Saturday, June 28 at 2:00 PM! Come early to avoid the lines on Sunday morning!
Can my family attend the receptions?
Yes, guests of a registered attendee may attend for a fee.
Does CSTE offer Continuing Education Credits?
Continuing education for the 2020 CSTE Annual Conference is pending. Details on how to register and claim CE will be released in May pending activity approval.
Audio / Visual Equipment
What audio/visual equipment is available in the breakout rooms?
Click here for details.
What audio/visual equipment is available in the poster and roundtable sessions?
No audio/visual equipment, telephone conferencing equipment, telephone line or internet line is available for poster or roundtable sessions.
Why is audio/visual equipment not available in roundtable sessions?
Will CSTE provide an internet line or conference telephone in the breakout rooms?
Agenda and App
What are the agenda format options?
When is an agenda available for viewing prior to the conference?
The electronic version is typically available in May prior to the conference.
What is the dress code?
Suggested attire is business casual. We strongly suggest bringing a light sweater or jacket with you during the day as meeting rooms are air conditioned.
Is child care available?
CSTE does not provide child care or recommend any service providers.
Is a lactation room provided for nursing mothers?
Yes. CSTE will provide a meeting room at the Hyatt Regency Seattle for nursing mothers.
Is luggage storage available?
No, due to security concerns and limited meeting room space, we cannot hold luggage for attendees. Please check with your hotel for options to store your luggage.
My question is not here, who should I contact?
Please call the CSTE National Office at (770) 458-3811.