Member Login Portal

Use the link in your registration confirmation email to access your Passkey’s GroupMAX System link or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].

You may only make one reservation using your Passkey’s GroupMAX System link. For multiple reservations, contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].

Through your Passkey GroupMAX System link, attendees can search by all hotels or hotels with available rooms. You may also search hotels by list or map location and can include filters for amenities. 

All hotel rooms are available on a first-come, first-served basis.

Reservations can be changed online using the link found in your hotel reservation confirmation email or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected]. You will need your acknowledgement number or hotel conference number. Passkey’s GroupMAX System and Orchid Events will not process any reservation modifications, cancellations or requests after June 22, 2020. After this date, attendees must contact their selected hotel directly.

The deadline for group rate reservation is June 5, 2020.  However, if the group block sells out for any or all nights of the conference prior to the deadline, then the group rate may no longer be available. The hotel may also sell out even after our group block sells out.

Please check your spam folder or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].

Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 6:00 p.m. MST or [email protected].

Parking fees vary by hotel and attendees should verify rates that their selected hotel. Parking information is available at https://www.hyatt.com/en-US/hotel/washington/hyatt-regency-seattle/sears/maps-parking-transportation.

CSTE provides complimentary in-room internet access to all attendees in the group block.

Complimentary access to the hotel fitness center is available to attendees in the group block.

Yes, contact Shundra Clinton at [email protected] for the appropriate form and additional instructions.

Yes, attendees may register online by check. Check payment must be received at the CSTE National Office within 30 days from online registration. All check payments must be postmarked by June 1, 2020 or the attendee will be required to bring the check and register on site at the conference. For additional information, contact Shundra Clinton at [email protected].

Contact Shundra Clinton at [email protected] to request an invoice.

Please refer to our Payment/Cancellation Policy at insert link to information on registration page.

Breakfast, lunch or dinner are not provided as part of  registration fees. Any reception with food is intended to be light hors d’oeuvres or desserts only and not a meal substitute. CSTE will provide a morning beverage refreshment and afternoon snack from Sunday through Wednesday.

No, purchase orders are not accepted.

Wednesday, May 13, 2020.  Registration must be completed on-line by 11:59 PM Eastern that date.

Attendees who have registered for a previous CSTE conference will have a saved contact profile. If you forgot your password, click on the link for “forgot password” and it will be e-mailed to you. You will need the e-mail address previously used for registration. If you forgot or changed your e-mail address, then begin a new registration.

Begin a new registration. Or, if you have access to their e-mail then use the “forgot password” link.

For security and to maintain PCI compliance, CSTE staff cannot accept credit card payment by e-mail, fax, chat or any other unsecure means.

If you have already registered for the conference, you may “modify” your registration by clicking on the following link insert registration link. First, check off “Existing Registration” and enter your e-mail address. Second, enter your password. If you forgot your password, click on the link for “forgot password” and it will be e-mailed to you. Third, select the “make changes” option then add a banquet ticket to the appropriate area and pay by credit card.

Registrants who need to pay separately for CSTE membership, t-shirt(s), banquet or guest fees, should first register for the conference and pay using their agency’s credit card and then modify registration to include items not covered using a different credit card.  

If you register online, a confirmation of your registration will be sent to you via email immediately upon registering on-line. If you do not receive confirmation email with 24-hours, please do not hesitate to contact the CSTE National Office at (770) 458-3811.

Name badges are not mailed but available for pick up at the registration desk. Please see registration desk hours found on the preliminary agenda, then the online agenda and app once announced in May 2020.   

Professional editorial staff (including photographers and camera crews) of print, online, and broadcast media interested in obtaining a press registration should contact Jeremy Arieh, Director of Communications at [email protected].

Onsite registration and check-in take place at the Hyatt Regency Seattle starting Saturday, June 28 at 2:00 PM! Come early to avoid the lines on Sunday morning!  

Yes, guests of a registered attendee may attend for a fee.

Continuing education for the 2020 CSTE Annual Conference is pending. Details on how to register and claim CE will be released in May pending activity approval.