Frequently Asked Questions

Due to ongoing concerns regarding the COVID-19 global pandemic, including public safety concerns and ongoing state travel restrictions, we have made the difficult decision to cancel our in-person Annual Conference. We were really looking forward to seeing you in Pittsburgh. So, CSTE is going Virtual! The 2021 Annual Conference is NOW Virtual. Below is a list of Virtual Frequently Asked Questions to provide further information about the 2021 Virtual CSTE Annual Conference.


What is the agenda format?

Agenda information will be provided on the Virtual Meeting Platform.

When is an agenda available for viewing prior to the conference?

The electronic version will be available in May prior to the conference.

Conference Format

All Sessions will be available virtually or on-demand?

Sessions will be available, virtually, live streamed or on-demand during the conference dates. Some virtual sessions may be hosted with recorded presentations and presenting authors required to attend during the session time for live questions and answers. CSTE is not responsible for presenting authors or attendee internet connection issues.

What time zones will be used?

The virtual conference schedule will refer to Eastern Daylight Time (EDT).

As a virtual attendee, would I be able to ask questions or participate in discussions?

Yes, during sessions that are live or semi-live the presenting authors will be available to answer questions and address comments. For OnDemand sessions, attendees may leave a message or email the presenting author with questions.

What is planned for poster presentations?

All posters will be available for viewing via on-demand utilizing the virtual platform during the conference dates and available for viewing following the conference.

What is planned for roundtable presentations?

Roundtables strongly focus on discussion among attendees during the sessions and will not be recorded.

What is planned for networking sessions/activities?

Various virtual networking sessions may be planned during the conference. Please indicate your interest in these sessions during registration. Final determination will be made in Spring of 2021.

Will I be able to visit some of my favorite sponsors and exhibitors as a virtual attendee?

Yes. Virtual attendees will have access to virtual booths.


Do presenting authors pay for registration?

All presenting authors are required to pay applicable registration fees to attend the virtual conference. CSTE does not provide waive registration fees for presenting authors to attend the conference.

Can I pay for a large group and if so how?

Yes, contact Shundra Clinton at [email protected] for the appropriate form and additional instructions.

Can I pay by check?

Yes, attendees may register online by check. Check payment must be received at the CSTE National Office within 30 days from online registration. All check payments must be received by May 24, 2021 or your registration will be cancelled. For additional information, contact Shundra Clinton at [email protected].

I need to print an invoice for my accounting department, how do I retrieve one?

Contact Shundra Clinton at [email protected] to request an invoice.

What is the refund policy?

Please refer to our Payment/Cancellation Policy at:

Can I pay for registration by purchase order?

No, purchase orders are not accepted.

When is the Early-Bird deadline for registration?

Friday, April 30, 2021.  Registration must be completed on-line by 11:59 PM Eastern that date.

What if I forgot my registration password?

Attendees who have registered for a previous CSTE conference will have a saved contact profile. If you forgot your password, click on the link for “forgot password” and it will be e-mailed to you. You will need the e-mail address previously used for registration. If you forgot or changed your e-mail address, then begin a new registration.

What If I am registering my supervisor and do not know their password?

Begin a new registration. Or, if you have access to their e-mail then use the “forgot password” link.

Why can’t CSTE enter my registration if paying by credit card?

For security and to maintain PCI compliance, CSTE staff cannot accept credit card payment by e-mail, fax, chat, or any other unsecure means.

Will I receive a confirmation of my registration?

If you register online, a confirmation of your registration will be sent to you via email immediately upon registering on-line. If you do not receive confirmation email with 24-hours, please do not hesitate to contact the CSTE National Office at (770) 458-3811.

How do I register if I am a member of the press?

Professional editorial staff (including photographers and camera crews) of print, online, and broadcast media interested in obtaining a press registration should contact Jeremy Arieh, Director of Communications at [email protected].

Why is CSTE charging for virtual attendance?

Due to the various costs associated with a conference our size we do require registration fees to ensure expenses are covered to host virtual elements.

Presenting Authors/Presentations/Moderators

Learn more about the FAQs here:


My question is not here, who should I contact?

Please call the CSTE National Office at (770) 458-3811.

Does CSTE offer Continuing Education Credits?

Continuing education for the 2021 CSTE Annual Conference is pending. Details on how to register and claim CE will be released in June pending activity approval.

What ADA accommodations are available on the virtual platform?

CSTE is committed to making the sessions accessible through the virtual platform. More information will be available at a later date. If you require specific ADA accommodations, please contact Shundra Clinton [email protected] no later than May 1, 2021 even if you have not registered for the conference yet.