General Information FAQs
Last Updated: March 8, 2023
Below is a list of Frequently Asked Questions to provide further information about the 2023 CSTE Annual Conference. We are currently planning for all conference sessions to be held in-person; however, we will continue to monitor circumstances and public health recommendations for group gatherings. The conference website will be updated on an ongoing basis, so check back often for new information.
FAQs Section Quick Links
Do presenting authors pay for registration?
All presenting authors are required to pay applicable registration fees. CSTE does not provide a travel allowance or honorarium for presenting authors attending the conference.
Are there scholarships available to students to attend the conference?
Yes. Learn more about applying for or donating to the Jeffrey P. Davis Student Scholarship through the CSTE Foundation at www.cstefoundation.org.
Can I pay for a large group and if so how?
Yes, contact Shundra Clinton at [email protected] for the appropriate form and additional instructions.
Can I pay by check?
Yes, attendees may register online by check. Check payment must be received at the CSTE National Office within 30 days from online registration. All check payments must be received by May 4, 2023 or your registration will be cancelled. Attendees will not be able to select the option to pay by check after May 4, 2023. For additional information, contact Shundra Clinton at [email protected].
I need to print an invoice for my accounting department, how do I retrieve one?
Contact Shundra Clinton at [email protected] to request an invoice.
What is the refund policy?
The full 2023 Registration information, including the Payment/Cancellation Policy, can be found here.
Can I pay for registration by purchase order?
No, purchase orders are not accepted.
When is the Early-Bird deadline for registration?
Thursday, May 4, 2023. Registration must be completed on-line by 11:59 PM Eastern on May 4, 2023 to receive the Early-Bird registration fee.
What if I forgot my registration password?
Attendees who have registered for a previous CSTE conference will have a saved contact profile. If you forgot your password, click on the link for “forgot password” and it will be e–mailed to you. You will need the e-mail address previously used for registration. If you forgot or changed your e-mail address, then begin a new registration.
What If I am registering my supervisor and do not know their password?
Begin a new registration. Or, if you have access to their e-mail then use the “forgot password” link.
Why can’t CSTE enter my registration if paying by credit card?
For security and to maintain PCI compliance, CSTE staff cannot accept credit card payment by e-mail, fax, chat or any other unsecure means.
What if I cannot pay for membership, t-shirts, or other applicable items on my agency credit card?
Registrants who need to pay separately for CSTE membership, t-shirt(s), or other applicable items, should first register for the conference and pay using their agency’s credit card and then modify their registration to include items not covered using a different credit card.
Will I receive a confirmation of my registration?
If you register online, a confirmation of your registration will be sent to you via email immediately upon registering on-line. If you do not receive confirmation email with 24-hours, please do not hesitate to contact the CSTE National Office at [email protected] or (770) 458-3811.
Are name badges mailed?
Name badges are not mailed but available for pick up at the registration desk. Registration desk hours will be available soon, so check back soon for more information.
How do I register if I am a member of the press?
Members of the press who are working with complimentary credentials are prohibited from soliciting business from sponsors, speakers or attendees. Press attendees are only allowed to attend the main conference days on Monday, Tuesday and Wednesday and will not be allowed to attend member-only sessions, roundtable sessions or the Networking Hall.
During the conference, press must identify themselves at all times. Press attendees must visibly wear their press badge as well as the CSTE name badge with press ribbon. During sessions, press attendees shall introduce themselves and their reporting publication or affiliation before asking their question.
After the conference, electronic copies of published articles must be submitted within 30 days to the CSTE Communications Director, Matt Cone at [email protected].
Press pass requests must be accompanied by a copy of the applicant’s press badge and one of the following:
- An industry related article from the applicant’s publication written by the applicant and published within the last three months
- A link to the applicant’s online publication with the applicant’s name and title appearing in an editorial capacity and an industry related article written by the applicant from the applicant’s publication and published within the last three months
- A letter from an editor or publisher stating that the applicant is covering the CSTE Annual Conference on an assignment
To request a press pass, contact Matt Cone at [email protected] no later than May 2, 2023.
Where does onsite registration and check-in take place?
Onsite registration and check-in takes place at the Hyatt Regency Salt Lake City on Saturday, June 24 through Wednesday, June 28 and the Salt Palace Convention Center on Sunday, June 25 through Tuesday, June 27. Onsite registration is not available on Saturday. Registration desk hours and additional information will be available soon, so check back soon for more information.
Are meals included in the cost of registration?
Breakfast, lunch or dinner are not provided as part of registration fees. Any beverage refreshment, afternoon snack, or reception with food is not intended to be a meal substitute. CSTE will provide a morning beverage refreshment and afternoon snack from Sunday through Wednesday.
Is lunch provided by CSTE?
No, lunch is not provided by CSTE. Lunchtime roundtable sessions begin at 12:45 p.m. so attendees have time for lunch prior to the meeting. A list of nearby restaurants will be available at the CSTE Registration Desk. A comprehensive list of restaurant options in the area will be available at the host city ambassador desk or from your hotel concierge.
What should I do if I have a dietary restriction or allergy?
CSTE will make every effort to provide healthy food alternatives during the morning and afternoon breaks. Please make alternate arrangements if you have severe food allergies or very specific dietary restrictions, as our food and beverage options may not meet your needs.
Can my family attend the receptions?
Yes, guests of a registered attendee may attend for a fee.
Does CSTE offer Continuing Education Credits?
Continuing education for the 2023 CSTE Annual Conference is pending. Details on how to register and claim CE will be released in May 2023 pending activity approval.
Where can I review the Attendee Code of Conduct and Attendance Liability Waiver?
The Attendee Code of Conduct and Attendance Liability Waiver (also known as “2023 Annual Conference Attendance Waiver”) can be found on the Registration page.
Is shuttle service provided from the airport?
CSTE and its group block hotels do not provide shuttle service to and from the airport. Information regarding ground transportation is available at travel information webpage.
Is shuttle service provided to the meeting location?
CSTE does not provide shuttle service between hotels in the group block and the convention center. All hotels in the group block are within walking distance to the Salt Palace Convention Center.
What if I need handicap accessible transportation to the meeting facilities?
Please visit the conference accessibility webpage and complete the request form no later than May 25, 2023.
How do I make my hotel reservation?
Hotel accommodations can only be secured at a group block hotel after registering for the conference. Attendees may register online by credit card or check. Please see registration deadlines for guidelines on check payments. Hotels will not accept reservations directly. Early registration and hotel reservations should be made as soon as possible, as reservations are made on a first-come, first-served basis. Orchid Events is the exclusive housing provider for the CSTE Annual Conference. After your registration is complete, attendees will have access to a direct link to make hotel accommodations online or may contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 4:00 p.m. MST, excluding legal holidays, or [email protected].
What if I register for the conference and then want to make a hotel reservation later?
Use the link in your registration confirmation email to access your direct link to make hotel accommodations or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 4:00 p.m. MST, excluding legal holidays, or [email protected].
How many rooms can I reserve at one time?
You may only make one reservation using your direct link to make hotel accommodations. For multiple reservations, contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 4:00 p.m. MST, excluding legal holidays, or [email protected].
How do I know what hotels are available?
Once you have registered for the Annual Conference, through the direct link to make hotel accommodations found in your registration confirmation, attendees can search by hotels or hotels with available rooms within the CSTE room block. You may also search hotels by list or map location and can include filters for amenities.
What if the hotel I want is no longer available?
All hotel rooms are available on a first–come, first–served basis. Orchid Events will maintain a waitlist when a desired hotel or rooms nights are unavailable but cannot guarantee that preferred hotel or room nights will be accommodated. Attendees can join the waitlist through the direct link to make hotel accommodations found in the registration confirmation or by contacting Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 4:00 p.m. MST, excluding legal holidays, or [email protected].
How do I make a change or cancel my hotel reservation?
Reservations can be changed online using the link found in your hotel reservation confirmation email or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 4:00 p.m. MST, excluding legal holidays, or [email protected]. You will need your acknowledgement number or hotel conference number. Orchid Events will not process any reservation modifications, cancellations or requests after June 2, 2023. After this date, attendees must contact their selected hotel directly.
What is the deadline for making a hotel reservation?
The deadline for group rate reservation is May 25, 2023. However, if the group block sells out for any or all nights of the conference prior to the deadline, then the group rate may no longer be available. The hotel may also sell out even after our group block sells out.
What if I don’t receive a hotel reservation confirmation email?
Please check your spam folder or contact Orchid Events at (844) 443-7240 Monday through Friday from 7:00 a.m. to 4:00 p.m. MST, excluding legal holidays, or [email protected].
What is the hotel and convention center parking fee?
Parking fees vary by hotel and attendees should verify rates that their selected hotel. For the Salt Palace Convention Center, parking information is available at https://www.visitsaltlake.com/salt-palace-convention-center/attend/parking-information/.
What is the fee for internet access at the hotels?
CSTE provides complimentary in-room internet access to all attendees in the group block.
Is a fitness center provided and what are the other hotel amenities?
Complimentary access to the hotel fitness center is available to attendees in the group block.
Presenting Authors / Presentations / Moderators
Additional information for presenting authors and moderations can be found at Presenting Authors and Moderation FAQ.
Wi-Fi & Audio/Visual Equipment
Will Wi-Fi be available?
Complimentary Wi-Fi is available to attendees at the Salt Palace Convention Center and the Hyatt Regency Salt Lake City. Access information will be available in the pocket agenda and on signage at the facilities. CSTE does not provide computer stations or devices for attendees to check e-mail.
What audio/visual equipment is available in the breakout rooms?
Breakout sessions (breakout and lighting presentation sessions) will have audio/visual equipment available consisting of a laptop computer, LCD panel, screen, and the appropriate sound equipment for the room size.
What audio/visual equipment is available in the poster and roundtable sessions?
No audio/visual equipment, telephone/video conferencing equipment, telephone line or internet line is available for poster or roundtable sessions.
Why is audio/visual equipment not available in roundtable sessions?
These sessions are less formal and intended to focus on informative discussions among attendees.
Will CSTE provide an internet line or conference telephone in the breakout rooms?
No, dedicated telephone or internet lines are not available in the breakout rooms.
Health & Safety
What are CSTE’s Health & Wellness Policy & Procedures?
We are currently planning for all conference sessions to be held in-person. CSTE’s Health & Wellness Policy & Procedures can be found here, which will be subject to change prior to the conference dates. The conference website will be updated on an ongoing basis, so check back often for new information.
Conference Format and Agenda
With the conference being held in-person, will some sessions be available virtually?
Sessions will not be available virtually or live streamed during the conference dates and will involve in-person attendee participation only at the conference location in Salt Lake City, UT. Some sessions, such as most breakout sessions, will be recorded with presentation audio and slides for viewing after the conference dates by registered attendees.
What are the agenda format options?
Agenda information will be provided through our pocket agenda, app, and online agenda. Printed full conference hardcopy agendas are not available.
When is an agenda available for viewing prior to the conference?
The electronic version is typically available in early June prior to the conference. A preliminary daily agenda can be found here.
What is the dress code?
Suggested attire is business casual. We strongly suggest bringing a light sweater or jacket with you during the day as meeting rooms are air conditioned.
Is child care available?
CSTE does not provide child care or recommend any service providers.
Is a lactation room provided for nursing mothers?
Yes. Lactation rooms are available at the Salt Palace Convention Center on the Lower Concourse near the Grand Ballroom (Plenary Session) and Room 151 and on the Upper Concourse near rooms 250-252.
What do I do if I lose or find an item in a meeting room or other conference facility?
Items accidentally left in meeting rooms may be turned in at the CSTE Registration Desk. Any items not retrieved by the close of registration each day will be turned over to facility security. CSTE is not responsible for any items left unattended throughout the conference dates including sponsor and exhibitor move in and move out.
Is luggage storage available?
No, due to security concerns and limited meeting room space, we cannot hold luggage for attendees. Please check with your hotel for options to store your luggage. Luggage should not be brought to a meeting room if it obstructs pathways or egress in the room.
My question is not here, who should I contact?
Please contact the CSTE National Office at [email protected] or (770) 458-3811.